ResMan
Selected Projects
As the first UX / UI Designer at a web-based property management software company, I led UX for initiatives that would extend the maturing product beyond multi-family and into the student and affordable housing markets.
Compliance Analytics dashboard
There numerous rules and regulations with which an affordable housing property has to comply in order to maintain their status or else incur heavy penalties. A property’s compliance officer would spend a good deal of their time running and reviewing reports and manually extrapolating the data they needed to determine compliance status.
After extensive interviews, testing, and research that included becoming certified in affordable housing compliance, I designed a dashboard to help a compliance officer learn at a glance what they needed to know.
Affordable Housing Waitlist
There are many federal rules and regulations affordable housing properties must adhere to in order to stay in compliance and maintain their status with the government. Failure to comply would result in high penalties for the properties. One of the these regulations involved maintaining a Waitlist, particularly for properties that participated in the Section 8 housing program. The Waitlist is the method by which properties are tasked to track applicants to ensure those who met the criteria were in the appropriate order for the next available affordable unit.
Although the software already had a waitlist function, it was originally designed for multi-family housing properties and was not robust enough to meet the strictures necessary for a property to stay in federal compliance.
Guarantor Workflow
Student housing has it’s own set of requirements including the need to tie a lease to not only the resident (student) and unit but also to the guarantor (parent). Working with a business analyst, I designed a way to incorporate guarantors into the existing leasing workflow for student housing properties.
UI Facelift
After several years on the market, ResMan updated its branding for all print, tradeshow, and digital marketing efforts including the website. An intergral component of the new branding was to emphasize the simple, intuitive, and easy-to-use nature of the software. Prior to this, the software user interface had been problematic for many stakeholders, especially the sales team who wanted to sell a modern and friendly-looking tool.
